Receiving skills: The overlooked superpower of great communication
In conflict, the secret to being heard isn’t better speaking; it’s better receiving.
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When you want to be heard, start by receiving.
When you want to be heard in a disagreement, your first instinct may be to sharpen your sending skills — the habits and practices that help you express your thoughts, feelings, and intentions so they land as you mean them to.
But the real leverage lies in your receiving skills — the habits and practices that help you take in, interpret, and check your understanding of what someone else is communicating.