Vocab lab

How to raise an unspoken problem

Ways to invite discussion about a problem before it festers

Nov 13 •

Language for dealing with repetitive storytelling

How to explore and address stories about what happened so that problem-solving can move forward.

Oct 9 •

A question for softening inflexible stances

+ A quick survey for you

Sep 11 •

Language for stopping unwanted advice-giving

How to politely stop people from giving advice you've neither asked for nor want to hear.

Aug 14 •

How one word helps us bypass ego and hopelessness

Adding one word to a common question helps us mentally bypass our egos in conflict situations.

Jul 10 •

A question for disagreements on charged issues

Some disagreements — particularly those on charged issues — lure us into thinking that if the other side(s) just had more information, they’d se…

Jun 14 •

What do we really mean when we say, "That's a great question!"?

May 15 •

A better question than "what should we do?"

The trouble with “should” is that it places a mental constraint on our option-generating.

Apr 14 •

Introducing the vocab lab

What’s the best way to say [____]? I’m asked this question a lot when I’m speaking to an audience, or teaching a class or seminar. I used to res…

Apr 9 •

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