Topics

Deciphering conflict

Mental models are the explanations and pictures you naturally construct to make sense of the world. Having a deep toolbox of mental lenses through which to view the problem helps you disagree better.

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Improving communication

Excellent communication involves not only effectively conveying your own signals but also taking in, processing, and understanding others’ signals. Attending to both sending and receiving skills and habits helps you disagree better.

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Maintaining equilibrium

Even the best conflict resolution skills are ineffective if you can’t access them when you need them most. Emotional agility helps you think clearly and maintain your balance in order to put your good skills to use.

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Streamlining process

Good problem-solving process is like a reliable GPS, orienting you, guiding you around obstructions, and helping you reach your destination safely. Having a coherent way to gather information and navigate the conversation helps you disagree better.

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Sustaining connection

The “space between” is the figurative space between people. Conflict and friction can damage the space between, but there are approaches that will buffer vital personal and work relationships from the harmful side effects of

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