Mental models

My favorite ways to gain insight into a conflict

How I form “provisional theories” that can influence the trajectory of a conflict.

Sep 4 •

9 practical strategies for navigating resistance when people disagree

Conflict is a dance with resistance. To choose our best moves, we need to make sense of their resistance and figure out how to dance with it.

Aug 5 •

Discovering and managing conflict hooks, part 1

One of the best ways to increase emotional agility in conflict is to recognize and manage your conflict hooks.

Apr 3 •

Acknowledging the snake under the rug

We don't need to accept every invitation to an argument, but when we avoid or suppress disagreement about something important, we risk it becoming like…

Jan 19 •

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